Arkoslight automates order processing and gives commercial time back to its team
Design-led technical lighting
Context
Arkoslight is a Spanish manufacturer of design-led technical lighting, founded in Valencia in 1984 and now present in dozens of countries. Its offering combines award-winning design with high technical precision for architecture and interior design projects. Behind that positioning lies an intense commercial operation: the team handles around 200 orders a day, a volume that until now was processed manually.
Challenges
Processing each order by hand meant a considerable investment of time and opened the door to human error. Orders arrive in a variety of formats, forcing the commercial team to spend much of its day on a repetitive task, taking time away from what really adds value: commercial follow-up and the pursuit of new business. The challenge was to automate that work without losing control over data accuracy.
Solution
Adoptian designed an AI solution that assists the commercial team in processing orders. At its core is an agent trained to interpret, in a specialized way, the different formats Arkoslight works with, automating information extraction while keeping human validation for the cases that require it. The team stops keying in data and moves to supervising, stepping in only when needed.
Technical Architecture
The solution runs on Microsoft Azure and uses Microsoft Azure AI Foundry as the model engine for extracting and interpreting order information, with a human-in-the-loop validation flow built into the critical points of the process.
Results
The system saves the team more than 85 hours a month, time Arkoslight reinvests in commercial follow-up and generating new business. Beyond the reduced workload, automating data extraction lowers the risk of manual errors in an operation of around 200 orders a day.
